How do I create new uninstall rollout and delete the agent from Windows devices?
What are the different available options to uninstall BCM agent from a Windows device?

This article covers uninstalling BCM agent with four different methods. First method is automated and rest three are to be performed manually in different scenarios.

1. Method 1
2. Method 2
3. Method 3
4. Method 4

Method 1: Use a rollout
Create uninstall rollout and assign it to the devices/ device group as shown in this video:



Or use this how-to:

• Login to BCM and Click on Wizards from the menu and click Agent Rollout

• Select Uninstall as the action to perform for this rollout and click Next.

• Give a meaningful name to the rollout, auto-extractable/ EXE file and enable silent mode installation and click Next

• Select the appropriate administrator account, click OK and Finish

• Click  'Go to Rollout' option and Yes, and the rollout details page will get populated

• Use Targets tab to assign individual devices and Assigned Groups tab to assign a device group containing multiple devices in one go

• Add the devices and and click "yes" when prompted to start the rollout 
• Once the uninstall completes successfully , the  status changes to Uninstalled.

Note: The manual methods below will not work on a device on which the BCM agent service is locked. To uninstall an agent when the service is locked, first must make sure the installation folder and the and the agent registry key are present on the host and uninstall it by using this method, it will not work manually. If these are not present, or partially only, simply gather these from another device and try again.



Method 2 : Another method to remove the agent is to manually delete the agent. Here is a batch file that will remove the agent with the default names and locations. Copy the script and paste it in a notepad. Save it with .bat extension and run it as administrator on the target device to uninstall the agent.

taskkill /im mtxagent.exe /t /f
net stop "BMC Client Management Agent"
net stop "BMC FootPrints Asset Core Agent"
net stop "Numara FootPrints Asset Core agent"
net stop "Numara AMP Agent"
net stop "BCM Agent"

sc delete "BMC Client Management Agent"
sc delete "BMC FootPrints Asset Core Agent"
sc delete "Numara FootPrints Asset Core agent"
sc delete "Numara AMP Agent"
sc delete "BCM Agent"

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Numara Software\Numara AMP" /f

rmdir /q /s "C:\Program Files\BMC Software\Client Management"
rmdir /q /s "C:\Program Files\BMC Software\FootPrints Asset Core"
rmdir /q /s "C:\Program Files\Numara Software\FootPrints Asset Core"
rmdir /q /s "C:\Program Files\Numara Software\Numara AMP"
rmdir /q /s "C:\Program Files\BMC Software\BMC Client Management"

 

Method 3 :  In some cases the agent needs to be manually removed. Use the below steps to find non-standard install locations and names of the agent.

• Go to Services.msc on the target device and stop BMC Client Management Agent or BCM agent service
• Open its properties for this service  and copy the Service Name
• Open an elevated command prompt
• Delete the service with the command below . %SERVICENAME% is the service name and be sure to include the double quotes around the service name. Below command is an example assuming that the service name is 'BMC Client Management Agent'

• Delete the agents folder. See Method #2 for default locations. You can also check HKLM/SOFWARE/Numara Software/ Numara AMP/Client for a directory location.
• Delete the following registry key(s), don't worry if they don't exist:

• Reboot the machine.

Method 4: Sometimes, the BCM agent service is in locked status and the manual uninstall/ delete procedure needs some additional steps. In this scenario, the BCM agent service can't be stopped from services.msc as it's locked. Use below command to delete the BCM agent's service from registry, followed by the script shared in method 2.

• Use below command to delete the BCM agent's service manually from registry. Replace 'BMC Client Management Agent' service name with the actual service name in case BCM agent has a different name than the default name.

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Client Management Agent" /f

• Reboot the device
• Run the below commands manually or copy them to Notepad and save it with .bat extension to create a batch script and run it with administrator privileges.

reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Numara Software\Numara AMP" /f

rmdir /q /s "C:\Program Files\BMC Software\Client Management"
rmdir /q /s "C:\Program Files\BMC Software\FootPrints Asset Core"
rmdir /q /s "C:\Program Files\Numara Software\FootPrints Asset Core"
rmdir /q /s "C:\Program Files\Numara Software\Numara AMP"
rmdir /q /s "C:\Program Files\BMC Software\BMC Client Management"

• Reboot the device