Atrium Web Services (AWS) manual uninstall steps

Knowledge Article

Atrium Web Services (AWS) manual uninstall steps
Steps to perform before reinstalling Atrium Web Services or installing multiple AWS servers.
BMC CMDB Suite
BMC Atrium CMDB Suite
BMC CMDB Suite
BMC Atrium CMDB Suite

Steps to perform before reinstalling Atrium Web Services or installing multiple AWS servers.

The Atrium Core installer does not allow the selection of the Atrium Web Services or Atrium Web Services Registry products.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
 

Legacy ID:KA423631

 

Clean-up steps post Atrium WSC failure assuming install directory is “/data1/bmc/AtriumCore”:
 

  1. Remove wsc folder /data1/bmc/AtriumCore
  2. Open AtriumCoreInstalledConfiguration.xml file present at “/data1/bmc/AtriumCore” and remove following entries from there: 
<productFeature backupOnUpgrade="false" id="featureAtrium_Webservices" independentOfChildren="false" rebootRequiredOnInstall="false" rebootRequiredOnUninstall="true" rebootRequiredOnUpgrade="false" requiredDiskSpaceMode="default" state="INSTALLED" visible="true">
      <version majorVersion="1" minorVersion="00" releaseVersion="9"/>
      <requiredDiskSpaceMap>
       <requiredDiskSpace id="default" size="200 MB"/>
        <requiredDiskSpace id="backup" size="0 bytes"/>
        <requiredDiskSpace id="temporary" size="0 bytes"/>
      </requiredDiskSpaceMap>
    </productFeature>
    <productFeature backupOnUpgrade="false" id="featureWSC_ServiceRegistry" independentOfChildren="false" rebootRequiredOnInstall="false" rebootRequiredOnUninstall="true" rebootRequiredOnUpgrade="false" requiredDiskSpaceMode="default" state="INSTALLED" visible="true">
      <version majorVersion="1" minorVersion="00" releaseVersion="9"/>
      <requiredDiskSpaceMap>
        <requiredDiskSpace id="default" size="800 MB"/>
        <requiredDiskSpace id="backup" size="800 MB"/>
        <requiredDiskSpace id="temporary" size="0 bytes"/>
      </requiredDiskSpaceMap>
    </productFeature>
 
  1. Ensure following entry in xml file doesn’t contain any value:
 
  <property>
      <name>FAILED_INSTALL_FEATURES</name>
      <value></value>
    </property>
 
  1. Stop tomcat and go to  “hosting\configs\tomcat7\atrium-dev1-01\webapps” 
  2. Remove following folders/files from there:
    1. atriumws81
    2. cmdbws
    3. uddi
    4. BMCGetJREVersion
    5. BMCGetJREVersion.war 
  3. Remove following line from ““/hosting/configs/tomcat7/atrium-dev1-01/conf/server.xml”<Connector SSLEnabled="true" clientAuth="false" keyAlias="bmcatriumwsserverssl" keystoreFile="/remedy/AtriumCore/wsc/atriumws81/keystores/bmcatriumwsserverssl.jks" keystorePass="atrium" maxThreads="150" port="20115" protocol="HTTP/1.1" scheme="https" secure="true" sslProtocol="TLS"/>
      **Be careful you do not remove any matching start/end tags e.g. "<Service>...</Service>". Restart Tomcat to check xml syntax is correct.
  1. Login to AR server using Midtier and open SHARE:Application_Properties form.
  2. Search for entries related to Application ID “WS00C04FA081BAmpfqSAR7F41At1sB” and “WS00C04FA081BAGJfqSAn7d21ApFsB” and delete them
  3. Start the installation.

 

 
BMC CMDB Suite
BMC Atrium CMDB Suite
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