Client Management: How to request an immediate patch inventory?

Knowledge Article

Article Number

000238624

Old Article Number

000141544

Article Type

FAQ/Procedural

Title

Client Management: How to request an immediate patch inventory? - INCLUDES VIDEO

Summary

This article explains how to request an immediate upload of patch inventory from a client device using:
- Patch detection node.
- Operational Rule.

Product

BMC Client Management

Component

Client Management

Applies to

Any version of BCM

Question

Support is asking to force an immediate patch inventory for troubleshooting, how to proceed?

Answer

There are 2 methods by which an immediate upload of a Patch Inventory can be requested from the client device:

1) Using the patch detection node
Patch detection is a component of Patch Management which scans devices for patches and displays the results in different categories.
This node can be used to request a patch inventory from a single device or from an entire device group.

- To request an immediate patch inventory from a device, go to Patch Management > Patch Detection > Scanned Devices > Right click and select Scan device to add the devices

Once the scan is complete the device will upload the updated patch inventory to the master. The scan can also be scheduled to run at a certain time.

2) Using Operational Rule
- Create an Operational rule and add the step 'Analyze Patch Situation' with below configuration:

- Assign the device from which the Patch Inventory is to be requested.
- The 'Analyze Patch Situation' step, will request the device to scan itself for the missing and installed patches and upload it in the patch inventory.

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