When appserver was installed using UPI installer, sometime post installation tasks such as content installation may fail due to various reasons.

And when running content installer on Linux platform (such as 'Content244-P1-LIN.bin') may fail with various reasons.

The installation log (content_install_log.txt) is located under '/tmp':

ERROR EXAMPLE #1:

/opt/bmc/bladelogic/content/ContentInstalltmp/<template_name>/<template_name>.zip (Permission denied)
...
(Apr 22 2025 05:23:14.211 PM +0700),INFO,com.bmc.install.product.content.ContentInstallCompletionInstallationTask,
  PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[80],Detail=[installCompletion.installCompletion.deleteTempLeftovers]}
(Apr 22 2025 05:23:14.245 PM +0700),INFO,com.bmc.install.utility.logging.Log,
  --------------------------------------------------------
  TrueSight Server Automation Compliance Content Library 24.4.01.000 install failed.
  --------------------------------------------------------
  Feature CIS Templates failed
  Feature SOX Templates failed
  Feature DISA Templates failed
  Feature HIPAA Templates failed
  Feature PCI Templates failed
  Feature PCI v2 Templates failed
  Feature PCI v3 Templates failed
  --------------------------------------------------------
...

ERROR EXAMPLE #2:

Command execution failed. com.bladelogic.om.caconvert.exceptions.BmException: Exception while creating content bundle: Exception while accessing file: /opt/bmc/bladelogic/content/ContentInstalltmp/sox/SOX.zip

ERROR: blcli_execute ContentImportExport importTemplates l /opt/bmc/bladelogic/content/ContentInstalltmp/sox/SOX.zip /SOX Compliance Content/SOX/SOX Data Security Standard - AIX, /SOX Compliance Content/SOX/SOX Data Security Standard - HPUX, /SOX Compliance Content/SOX/SOX Data Security Standard - RedHat Linux, /SOX Compliance Content/SOX/SOX Data Security Standard - Solaris10, /SOX Compliance Content/SOX/SOX Data Security Standard - Solaris8-9, /SOX Compliance Content/SOX/SOX Data Security Standard - SUSE 9-10 Linux, /SOX Compliance Content/SOX/SOX Data Security Standard - Windows Server 2003 returned error code.  Result is: 

Root Cause: /opt/bmc/bladelogic/content/ContentInstalltmp/sox/SOX.zip (Permission denied

Legacy ID:KA417991

Change the umask to 0022 and rerun the installer

1) Check current umask
[root@server1~]# umask
0027

2) Update UMASK using:
[root@server1~]# umask 0022

3) Check current umask again and re-run the installer

[root@server1~]# umask
0022

4) If the issue still persists, check the following:

a. Clean up or rename any remnant component template or depot or job folders that might have been created by UPI or content installer from RCP console such as the following. You can delete multiple objects using Group Explorer View at the same time.
   'CIS Compliance Content' depot
   'SOX Compliance Content' depot folder
   'Compliance Content Scale Jobs' job folder
   'Scale Pci Group' job folder
   'Scale Sox Group' job folder
   ...

b. Make sure that the content installer related files copied under file server has sufficient permission (such as 755) then re-run the content installer.
Assuming '/opt/bmc/bladelogic/storage' is the file server path:
ls -lrt /opt/bmc/bladelogic/storage/blpackage
ls -lrt /opt/bmc/bladelogic/storage/installer_bundle/linux/files/compliance_content
chmod 755 /opt/bmc/bladelogic/storage/installer_bundle/linux/files/compliance_content/*