Missing EOS/EOL/EOES dates |
Root cause 1: The Extended Data Pack (EDP) is not installed
To confirm: In Discovery UI, Manage > Knowledge, if you don't see the "Latest EDP", the root cause is confirmed.
Root cause 2: The node is not eligible.
To confirm: In Discovery UI, Manage > Knowledge, if there is a button "activate all' in the line "Latest EDP", the root cause is possible.
If after having clicked on 'activate all' and rescaned the node affected by the issue, the missing dates are not missing anymore, the root cause is confirmed Root cause 4: The EDP version is too old. To confirm: Upgrade to the latest EDP version and rescan. If the missing dates are added afterwards, the root cause is confirmed.
Root cause 5: The node affected by this issue has a SupportDetail attached with one of the documented failure reasons. For example:
"EOL dates are only available with a vendor support login"
Root cause 6: A SupportDetail is attached with some empty dates while you can find them in the website of the vendor.
"Product version is too old" "Product name is too generic" To confirm: Upgrade to the latest EDP version and rescan. If the SupportDetail still has missing dates afterwards, the root cause is confirmed.
Solution: Send the URL showing the missing date(s) to BMC Customer Support. Root cause 7: The EDP does not support yet the node To confirm: If node has no SupportDetail attached, even after a successful rescan with the latest EDP, the root cause is confirmed. Solution: Execute this procedure. |