Step by step procedure:

1. Configure the appliance to record the next scan results
   1. ADE/SaaS/Helix: Administration > Other Settings, set Recording mode to "Record".
   2. On-premise:  Administration > Discovery Configuration, set Recording mode to "Record"
2. If possible, execute the following steps while there are no scans running
3. In the Outpost, delete the content of the folders below (files and subfolders, keep the one in bold). The installation is typically C:\Program Files\BMC Software.

   <installation folder>\var\record
   <installation folder>\var\pool
   <installation folder>\runtime\Outpost_Credential_Proxy\var\record
   <installation folder>\runtime\Outpost_Active_Directory_Proxy\var\record
   

4. If required by BMC, enable debug logs in the Outpost (Manage > Configuration, logging level)
5. Create and start a Discovery run
   1. Use the documented procedure to scan an IP, an API or a cloud.
   2. If required by BMC, enable the session logs from the Discovery run
   3. Wait for the end of the scan
   4. Check that the resulting scan contains the problem what you want to report to BMC
6. Zip the folders below (with all the subfolders)
   <installation folder>\var\record
   <installation folder>\var\pool
   <installation folder>\runtime
   
    
7. If required by BMC, collect the outpost logs as documented in this article and add them to the zip file (<installation folder>\log and <installation folder>\runtime\<proxy>\log)

Vote for this RFE if you need the UI to help you collecting this files.

Afterwards, don't forget to:

1. Disable the record mode in In Administration > Discovery Configuration (set Recording Mode to "Off")
2. Disable the debug logs if needed.