I plan to use BSR for integrating BPPM/TSIM or Truesight to Remedy ITSM. I will be establishing the connection over https to the midtier server. How do I import the midtier SSL certificates into the pnserver.ks and cacerts keystores when integrating to ITSM via BMC Service Resolution (BSR). If using https for the midtier connection, and the certificates are not imported yet, then upon submitting the integration configuration via the TSIM Operations Console (Options->Administration->Integrations), the '2. Service Desk Integration Gateway Configuration Update Status:' section fails with a simple 'failed to update:' message. |
There is no need to download the certificate from a browser. The keytool command has the ability to grab the certificate off the host:port that you specify. To get the certificate imported into both keystores, you can simply run: cd to <BPPM SERVER HOME>\pw\jre\bin keytool -printcert -sslserver MIDTIERHONAME:MIDTIERPORT -rfc | keytool -importcert -keystore ..\..\pronto\conf\pnserver.ks -storepass get2net -noprompt -alias remedymidtier keytool -printcert -sslserver MIDTIERHOSTNAME:MIDTIERPORT -rfc | keytool -importcert -keystore ..\lib\security\cacerts -storepass changeit -noprompt -alias remedymidtier Change the MIDTIERHOST and MIDTIERPORT above to the correct values for your environment, and for BSR purposes, the alias can be set as you choose (no specific alias required/referred to, if you leave off the -alias parameter, it will default to 'mykey'). Restart BPPM/Truesight afterwards |