- Control-M Enterprise Manager Control-M Configuration Manager (CCM) GUI fails to login
- Below is the error:
  "Web Server is down or under recycle - Communication file has an invalid URL"
-  When the incident occurs, the Control-M/Enterprise Manage Server will spawn multiple emcms.exe processes which can be viewed in Task Manager

- This problem manifests itself on Windows servers that are not rebooted on a regular maintenance schedule.
  To circumvent the problem, perform the following steps:
  1. Stop the Control-M/Enterprise Manager Configuration Agent service from the windows Services control panel
  2. Run the following command from a CMD window opened as administator to kill all the hung emcms.exe" processes:
      wmic process where "name like '%emcms%'" delete
  3. Ensure no emcms.exe processes exist in Task Manager.  Manually end those processes of any are found.
  4. Start the Control-M Enterprise Manager Configuration Agent service from the windows Services control panel

- If the problem persists, perform the following to collect the necessary debug logs for further investigation:
 1. Save a backup copy then edit the file "<EM HOME>\ini\cms_DiagLvls.ini".
     Change the line "MinimumDbgLvl 2 4" to "MinimumDbgLvl 5 5", and "NumOfMessages 25000" to "NumOfMessages 500000"
 2. Save a backup copy then edit the file "<EM HOME>\ini\maint_DiagLvls".
     Change the line "NumOfMessages 25000" to "NumOfMessages 500000"
 3. Stop the Control-M/Enterprise Manager Configuration Agent service
 4. Stop all the Control-M Management Server (CMS) processes with the command:
     wmic process where "name like '%emcms%'" delete
 5. Start a Control-M Management Server (CMS) process from the command line by typing "emcms".
     Wait a few minutes, copy the output of this CMS and send it in for review.
 6. Try to login to the Control-M Configuration Manager (CCM) GUI while this one CMS is up
 7. Then stop this CMS process that was started from command line:
   wmic process where "name like '%emcms%'" delete
 8. Start the Control-M/Enterprise Manager Configuration Agent service
 9. Run em_data_collector and send in the resulting compress file together with the output from STEP (5)

Additional Information:
-  Control-M/Enterprise Manager Control-M Management Server (CMS) will be started by Control-M/Enterprise Manager Configuration Agent if stopped