TrueSight Infrastructure Management (TSIM): All SNMP events have empty msg slot

Knowledge Article

Article Number

000274221

Old Article Number

000071024

Article Type

Solutions to a Product Problem

Title

TrueSight Infrastructure Management (TSIM): All SNMP events have empty msg slot - INCLUDES VIDEO

Summary

All SNMP events have empty msg slot.

Product

TrueSight Infrastructure Management

Component

TSIM Impact and Event Management Cell

Applies to

TSIM All Versions

Problem

All SNMP events have empty msg slot.

Cause

Solution

Legacy ID:KA342407

All SNMP events have empty msg slot.

It is possible to create a refine rule to resolve this:

1) In the %MCELL_HOME%\etc\<cell>kb\rules directory on the cell machine create a file such as snmp_refine.mrl with the following:

refine fixSNMPMsg: SNMP_TRAP($EV)
{
$EV.msg = concat($EV.snmp_vals);
}
END

2) In the %MCELL_HOME%\etc\<cell>kb\rules directory on the cell machine modify file .load to include snmp_refine

3) Open command window, cd into the %MCELL_HOME%\etc\<cell>\kb directory and run:

mccomp -v manifest.kb

to recompile the kb.

4) Restart the cell.

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