BMC Offers upgrade of BMTM/TMTM/MVMM product line through AMIGO or Assisting Migration Operations program.

The AMIGO upgrade program is designed to help BMM customers proactively plan 
their upgrade to reduce problems and avoid after hours calls.  When contacting 
support, there are 2 phases for AMIGO upgrade program:

i.  AMIGO Starter Phase:  
When you are beginning the upgrade process and do not have a completed upgrade plan. 
The AMIGO Starter phase will answer any high level questions that you have to get you started on your upgrade plan.

How to get started with the AMIGO Planning Case:
- Open a BMC Support case
- Enter “AMIGO Planning” in the case subject.
- The Description should include:
          - All Products/Solutions to be installed/upgraded
          - Date Installation / Upgrade is scheduled to occur
- Submit the case

Once the case is opened, someone from BMC Technical Support team will contact you within 2 business days to provide an overview of the AMIGO program and expectations.
The AMIGO planning case will be closed once all review activities are complete.


ii.  AMIGO Review Phase:  
After you have completed your upgrade plan and have set an upgrade date,
notify the BMC support team of:
- The install/upgrade date
- Perform a final review of the completed installation planning document
- Answering any final questions
- The review will be performed by the on-call team based on your upgrade date. 

How to get started with the AMIGO Review Case:
- Open a BMC Support case two weeks prior to the installation/upgrade start date. 
- Enter “AMIGO Review” in the case subject. 
- The Description should include:
      - All Products/Solutions to be installed/upgraded
      - Reference to the AMIGO Planning case number
      - Date Installation / Upgrade is scheduled to occur
- Submit the Case
 
Once  the case is open, someone from BMC Technical Support team will contact you to do a final review of your installation planning document and answer any questions.  The case will remain open throughout the installation activity to be used for questions or issue response. 

Before you approach the BMC Customer Support, here are a few things needed to get started:

1 - Download MVMM (formerly TMTM) 9.1 installer

2 - Download the latest MVMM server fixpacks from the BMC EPD site. At the time of writing this article FixPack9.1.00.250.D_Server is the most recent version available for download.

Note that The Server fixpack only affects the server components, and the agent fixpack affects only the agent components. Both are required to update the product, i.e. server fixpacks do not contain agent updates.

Earlier versions of TMTM had 32 bit services on Windows platform, after the release of TMTM 8.1 Fixpack D, the services now have 64 bit support and uses OpenJDK as opposed to Oracle JRE.
Since the MVMM/TMTM fixpacks (Server & Agent) are cumulative, if you install the latest fixpack available then you would be running 64 bit services. MVMM9.0 supports only 64bit services.

3 - Download the latest MVMM agent fixpacks from the BMC EPD site. At the time of writing this article FixPack9.1.00.250.C_Agent is the most recent version available for download.

Note that The Server fixpack only affects the server components, and the agent fixpack affects only the agent components. Both are required to update the product, i.e. server fixpacks do not contain agent updates.

As explained in the previous point, the earlier versions of TMTM agents and extensions had 32 bit services, after the release of TMTM 8.1 Fixpack E, the services now have 64 bit support and uses OpenJDK as opposed to Oracle JRE. Being cumulative in nature, if you install the latest fixpack, the agent and extensions will run as 64 bit services. MVMM9.0 supports only 64 bit service for agents and extensions.

4 - Decide if you will be using TSMA/MVMA full-license or TSMA/MVMA-Monitor Edition. If you are currently using TMTM v 8.0.0.x, then you have the Configuration Manager. This component however has been taken out of TMTM in v 8.1 and later. All its features are now available as part of the BMM Admin product called as MainView Middleware Administrator (formerly TrueSight Middleware Administrator).

5 - Download MainView Middleware Administrator v 9.1 or MainView Middleware Administrator v 9.0.
MVMA v9.1 is the latest offering for BMM Admin product, the latest available fixpack at the time of writing this article is Fixpack D.

6 - Make sure that WMQ client is installed on the same server where MVMA/TSMA is going to be installed.
MVMA/TSMA uses the IBM MQ Client to connect to the queue managers and hence this requirement must be met. Without this, the MVMA/TSMA won't work.
The MVMA/TSMA can be installed on the same server where MVMM runs or could be installed on another server.

7 - Download TSMA-fixpack A (only if using TSMA 8.2) or MVMA-fixpack D (only if using MVMA 9.1). At the time of writing this article, Fixpack D is the most recent version available for download. 

8 - Verify you have the TMTM/MVMM database connect information:

How to determine what Database user that the BMTM/TMTM/MVMM services use:

Go to Security tab in BMTM/TMTM/MVMM, highlight the 'database_login' group, click on "Edit Advanced Properties' button (gear icon), this will show you the database type, database name, and database userid that BMTM uses to connect to the database and that userid and password are what we need to update the user schema when we upgrade BMTM.

9 - Backup entire BMM install folder. Along with this, you should also backup any concrete event rules by using the mqsiexport command.
It is a good idea to back up the event rules before proceeding with upgrade, if you are not using the event templates and rather directly creating the event rules.
Following command can be used: 

(Linux) ./mqsexport -p BMCSOFTWARE --event-rule ".*" eventRulesBackup.zip SA

(Windows) mqsexport.bat -p BMCSOFTWARE --event-rule ".*" eventRulesBackup.zip SA

export MQSERVER=<Channel_Name>/TCP/'<MQ_Hostname>(<QM_Listener_Port>)'

dmpmqcfg -a -x object -o mqsc -m <QMGR_Name> -t all -c default