Control-M/Agent jobs are failing when running on a Unix or Linux host with the error in the output: could not open session

Knowledge Article

Control-M/Agent jobs are failing when running on a Unix or Linux host with the error in the output: could not open session
Control-M/Agent jobs are failing when running on a Unix or Linux host with the error in the output: could not open session
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows ; Any Unix or Linux operating system; Any version
Control-M/Agent jobs are failing when running on a Unix or Linux host with the error in the output:  could not open session

Example job output:

20170511 134152 Failed to submit job. 
20170511 134152 Found empty sysout file. 
20170511 134152 Possible cause of problem: 
Job submission aborted due to error in executing '/bin/su'. 
login. STDOUT -->> 
login. STDERR -->> 
could not open session
Incorrect configuration on the Unix / Linux host for the job Run As user
Consult the Unix or Linux System Administrator as the error is coming from the operating system and is an indication of a login issue for that Unix/Linux Account.

As a test, login as the root user and run the following commands:
su - jobowner
su - jobowner -c "ls -l"

The same "could not open session" should occur and the Unix Administrator needs to investigate further.
Until this issue is resolved the job cannot execute from Control-M.
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows ; Any Unix or Linux operating system; Any version
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows
Control-M/Agent for UNIX and Microsoft Windows ; Any Unix or Linux operating system; Any version
Attachment(s):