- You may receive an error after login to AR System : Cannot establish a network connection to the AR System Plug-In server : servername:9556 (ARERR 8760) - verify AtriumPluginSvr.log & nePluginServer.log, you can see below error there : The data encryption key exchange failed ERROR (9002): The data encryption key exchange failed - Both plugins Normalization and Atrium Core shared plugins are not getting initialized. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. - If Premium security is installed and it was not installed appropriately - Verify the pluginsvr_config.xml file for both (SHARED and NE )plugins & found below parameters : <encryptionPolicy>1</encryptionPolicy> <publicKeyAlg>6</publicKeyAlg> <publicKeyExpiry>86400</publicKeyExpiry> <dataEncryptionAlg>7</dataEncryptionAlg> <dataKeyExpiry>2700</dataKeyExpiry> - Default values of above parameters are as follows : <encryptionPolicy>2</encryptionPolicy> <publicKeyAlg>4</publicKeyAlg> <publicKeyExpiry>10000</publicKeyExpiry> <dataEncryptionAlg>1</dataEncryptionAlg> <dataKeyExpiry>10000</dataKeyExpiry> - It seems that those parameters got changed while installing premium encryption. - Change those parameters to default values in the Pluginsvr_config.xml files located in the following paths: ARs - port 9999 BMC Software\ARSystem\pluginsvr Normalization engine - port 9555 \BMC Software\AtriumCore\cmdb\plugins\ne CMDB - port 9556 \BMC Software\AtriumCore\cmdb\plugins\shared & killed the NE & Shared plugin. |