How do I configure Control-M for Databases to support characters that do not exist in the Latin-1 character set or CJK characters?

The use of non-standard character sets is supported but you will have to do the following:

1) (Re)install the Control-M environment (Control-M/Server and Enterprise Manager) with CJK support enabled

2) After the installation, configure the Control-M/Agent to CJK  via the ctmagcfg utility (7 -> 7 -> CJK)

3) Change the java container startup parameters as follows:

- up to version 9.0.00
In the file <AgentDir>\CM\DB\exe\ctmdbcontainer.cmd, replace the line:
JRE\bin\java
with:
JRE\bin\java -Dfile.encoding=UTF8 -Dclient.encoding.override=UTF8

restart the container with command <AgentDir>\CM\DB\exe\ctmdbcontainer.cmd stop

- from version 9.0.18 (CM for DB included in the Application Pack)
In the file  <AgentDir>\cm\AP\exe\start-cmweb.pl replace the line
    my $jvm_params = join "", '-DappName=APWebServer -Dfile.encoding=UTF-8 -XX:MaxNewSize=32m -Xms128m -Xmx2048m';
with:
    my $jvm_params = join "", '-DappName=APWebServer -Dfile.encoding=UTF-8 -Dclient.encoding.override=UTF8 -XX:MaxNewSize=32m -Xms128m -Xmx2048m';

restart the container with command <AgentDir>\cm\AP\exe\apmanager stop

NOTE: The container will restart automatically.  Please do not restart it manually.