BMC Helix Digital Workplace - Addressing Performance Issue with Approval Search in DWP Global Search taking more time

Knowledge Article

Article Number

000317346

Old Article Number

000191387

Article Type

Solutions to a Product Problem

Title

BMC Helix Digital Workplace - Addressing Performance Issue with Approval Search in DWP Global Search taking more time - INCLUDES VIDEO

Summary

BMC-Digital-Workplace-Performance-Issues-with-Approval-Search-in-DWP-Global-Search

Product

BMC Digital Workplace Basic

Component

BMC Digital Workplace Basic 20.02.00

Applies to

DWP 19.02, 19.08, 19.11. 20.02

Problem

After logging into Digital Workplace, search for Offering with Name (e.g. Notepad).

Once results appear - Go to the Approval Tab and monitor the time it is taking to fetch records.

It takes more than a minute to fetch records.

Alternate Way: Try to search SRD in DWP, and it takes more time to search.

Cause

Defect DRIIT-43215

Solution

Improvement was made by adjusting a setting under SRM Pluggable Provider

search.approvals.created.since.months =

Which will allow to specify how many months old data for Approvals should be considered when searching.

See video for demonstration.

Attachment(s):