How to launch the client management console using the web start installer?
The old JNLP console no longer works and want to know how new console can be launched?

The web start console is the preferred console to connect to the BMC Client Management(BCM) master as it is updated automatically when the master is upgraded and as it integrates the SSL certificates without any additional configuration from the user's end.

• Access the console webpage from any device which can communicate with the Master server over the network

https://<Master hostname or Master IP>:1611/console (The default console port is 1611. In case of any customized the ports then use the respective console port)

• Click 'Web Start Package' which will download an executable file to launch the console.

• The web start package is in the format of .exe (if used on Windows device). By clicking on Web Start Package, it will detect the operating system and will provide with the appropriate web start package based on the operating system.

• A console shortcut will also be created on the desktop as it used to be for the legacy JNLP console so that administrator or user does not have to download the file every time. (In case of certificate change, download new web start package as it includes the required certificates to communicate with master and database)

Note:

It is also possible to install the heavy console but this console has to be uninstalled then reinstalled when the BCM master version is updated. Also, at the first install and any time when the certificates are updated in the environment the certificates will have to be set manually in the console installation folder. More information in this KA: Client Management: How to connect to the master using the heavy console.