Receiving the errror: .................. "Unknown system error: java.lang.NullPointerException (ARERR 8790)" .................. in server-side log when moving change request from Scheduled to Implementation. Scenario: a. Create CRQ pre-populating some default fields b. Move to Scheduled phase. c. Move to Implementation phase. |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. This was identified as a defect: ........... SW00511207 - Getting "Unknown system error: java.lang.NullPointerException (ARERR 8790)" in sever-side log when moving change request from Scheduled to Implementation ........... To address this behavior apply the current available AR Server HotFix bundle for v.9.1 located in the below link: ftp://ftp.bmc.com/pub/ARRecommendedFixes/Server/9.1/ |