On occasion errors may be found in the FootPrints System Log (Administration | System | Logs) with the following error:

The FootPrints Service Core schedule service, which handles background processing (email, escalation, etc.), has been unresponsive for the last 10 minutes.  This is only a warning and may not be a sign of a problem.  This could be due to a large job being processed (for example, a database import or a large amount of email).

In addition, outgoing email messages from FootPrints may not be received and are actually not sent.

With email debugging enabled at "Administration | System | Debug Manager", the following may be found multiple times in the C:\FootPrintsServiceCore\etc\debugging\SendMailNTDebug.txt file on the FootPrints application server:

perl version: 5.010000; OS: MSWin32; SMTP_ENCRYPTION_METHOD: TLS; smtp_host: smtp.office365.com; SMTP_PORT: 587; SMTP_LOGIN: footprints@mycompany.com; ENVELOPE_SENDER: ; SMTP_HELO_NAME: 

The contents of the SendMailNTDebug.txt file normally contains content of outgoing messages sent from FootPrints, making the above entry highly abnormal.

1) The FootPrints server should be checked to ensure a static IP address is assigned, as opposed to a dynamically / automatically assigned IP address.

In the scenario above, a customer's FootPrints server unknowingly and unexpectedly was changed to obtain an IP address automatically (DHCP).

To reset your server to have a static IP address, you will need to follow the instructions specific to your operating system. Here are the general steps for some common operating systems:

For Windows:

1. Open the Control Panel and navigate to Network and Sharing Center.

2. Click on Change adapter settings.

3. Right-click on the network adapter that you want to configure and select Properties.

4. Scroll down and select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.

5. Select the option "Use the following IP address" and enter the IP address, subnet mask, default gateway, and DNS server addresses that you want to use.

6. Click on OK to save the changes.

7. Restart your server to apply the new IP address.

For Linux:

1. Open a terminal window.

2. Edit the network configuration file for your network interface. This is typically located in /etc/network/interfaces or /etc/sysconfig/network-scripts/ifcfg-[interface name].

3. Set the IP address, subnet mask, default gateway, and DNS server addresses by adding the following lines:

   address [IP address] netmask [subnet mask] gateway [default gateway] dns-nameservers [DNS server addresses]

4. Save the changes to the configuration file.

5. Restart the networking service to apply the new IP address. The command to do this may vary depending on your Linux distribution, but it is typically one of the following:

   sudo service networking restart sudo systemctl restart networking sudo ifdown [interface name] && sudo ifup [interface name]

After you have reset your server to have a static IP address, you should test the connectivity to ensure that it is working correctly.

Resolve:
2) Reset Footprints server to have a static IP

3) Restart Footprints server