How to track the status of a defect or of an RFE?

How to get notified when an RFE is released?

As of February 2026 there is no system in place to notify user of a new status for a defect or RFE.

It's always good to start by searching the release notes for:

• Major versions if it is related to the core product: e.g for 25.2 here
• TKU, Storage TKU, EDP or Service Now here if it is related to patterns

1- The defect or RFE is attached to a case

If the defect/ RFE is linked with the case then it can be tracked by accessing the same case from BMC Support Central

- The end user who opened the case has to login with their credentials in BMC Support Central 
- Go to case management section and search for the closed cases (in case the inquiry is for a closed case)
- Open the case and the defect will be visible on the case under 'Defects/Requests' heading
- The defect has a link to read more details which shows the Defect ID, Type (Defect / Enhancement), Summary, Details, Workaround, Status and product fields.

2- Customer needs an update from BMC:

• No case may be linked to this defect or RFE
• There is but it's not accessible for any reason
• The current status is known, but the customer wants an ETA or to push for it

The Discovery Support is not allowed to share release plans. Customers must reach out to their account manager with the defect or RFE number, as only them or product managers are allowed to share release plans.