How can I verify if the REST API service is running and accessible without using third-party tools?

To verify that the REST API service is running without using third-party tools, perform these steps:-

1.Verify Configuration
Ensure that the REST API is enabled and correctly configured in the AR System.
For configuration instructions, refer to the product documentation:-

https://docs.bmc.com/xwiki/bin/view/Service-Management/Innovation-Suite/Remedy-Action-Request-System/ars91/Developing-an-API-program/BMC-Remedy-AR-System-REST-API-overview/Configuring-the-REST-API/

2. Test REST API from the AR Server (Windows)

Open Windows PowerShell on the server hosting the AR System and run the following command:-

curl -Method 'Post' -Uri http://myserver.example.com:8008/api/jwt/login -Body 'username=Demo&password=password' -ContentType 'application/x-www-form-urlencoded' | Select-Object -Expand Content

3. Test REST API from the AR Server (Linux)

On Linux, open a terminal and run the following command:-

curl -XPOST -H 'Content-Type: application/x-www-form-urlencoded' -d 'username=Demo&password=password' 'http://myserver.example.com:8008/api/jwt/login'

4. Check the Response

• If the REST API service is running, the command returns a token in the output.
• If no token is returned or an error appears, verify network, firewall, or configuration settings on the AR Server and client.

Note:
The examples above use HTTP. Update the syntax according to curl documentation if HTTPS is configured.

Expected Result:-

A successful request returns a JWT token, confirming that the REST API service is active and responding.