Predefined Login and Password
Administrators of Track-It! create an end-user record in the Users lookup table. Under the "Self-Service" or "Web Access" tab (depending on Track-It! version) the "Grant Access to Self-Service Web" option is enabled and a login and password are setup much like a technician is setup.
These credentials are then placed, by the end user, into the Track-It! Web login screen after opening the following URL (default):
Track-It! 8/8.5
http://
servername/tiweb80
Track-It! 7
http://
servername/tiweb70
Track-It! 6.5
http://
servername/tiweb65
Track-It! 6.0
http://
servername/tiweb60
NT Authentication
Rather than giving the end users a login and password, the "User can log in using Windows authentication with the following account:" check box can be enabled so that their
DOMAIN\USERNAME combination is entered into the field next to this.
Once the domain and username are entered in the above format the end-user would then simply add
/selfservice to the end of the URL shown above, while logged into their Windows machine as the configured NT account.
Ex. http://ServerName/tiweb80/selfservice
At that time, the current logged on credentials of the machine are used to compare against the Users lookup table for a match. If the domain\username of the currently logged on Windows user matches a record in the table the user is automatically logged into Self-Service as that matching end user.
If the user is logged into the Windows machine as someone that does not exist in the Users lookup table, the normal Track-It! Web login screen may appear or an error may indicate that the user does not exist.
Related links:
TIA00807 - User Synch Gives Users Fully Qualified Domain Name Rather than their Login domain
TIA00551 - Unable to Login to Self-Service Web Via NTAuthentication After Using User Synchronizer to Import Users
TIA00470 - 403 Forbidden Error Accessing Track-It! Web Self Service After Applying the 6.01 Update