Knowledge Article
BMC Helix Remedyforce: How to Add a Column to the Remedyforce Console View INCLUDES VIDEO
How to add Fields to the Remedyforce Console for Incident in Remedyforce
BMC Helix Remedyforce Service Desk
How to Add a Column to the Remedyforce Console View? |
The objects that can be accessed through the console view have the following Field Set: Column Header (Incident object, Task Object etc..) this is the field set that we need to modify in order to have another column on our console
1. Select Object | Incident (Or any other object that is listed in the console view) 2. In field set | Column Header 3. Add the desired field | Save 4. Click the Remedyforce (RF) Console tab. 5. In the top right of the Remedyforce Console Click Select and Order Columns to Display in the List View (the 3 horizontally stacked bars) 6. Move the desired field from the Available columns to Selected Columns | Click Save. 7. Verify the desired field now appears in the Remedyforce Console. Note: If after following this steps you or some users are still not able to see the added field, make sure that the profile of the affected users has visibility for the field, for more information on setting field visibility please see the following Salesforce KA https://help.salesforce.com/articleView?id=admin_fls.htm&type=5 Please see the images below as example (adding the account field to the console) Step 1 Step 2 Step 3 How to add Fields to the Remedyforce Console for Incident in Remedyforce:
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