BMC Helix Remedyforce: Steps for Upgrading CMDB 1.0 to 2.0

Knowledge Article

BMC Helix Remedyforce: Steps for Upgrading CMDB 1.0 to 2.0
Steps for Upgrading CMDB from Version 1.0 to Version 2.0.
BMC Helix Remedyforce Service Desk
Steps for Upgrading CMDB from Version 1.0 to Version 2.0.
  1. Go to Remedyforce Administration tab | Application Settings | CMDB 2.0 Upgrade.
  2. Run the CMDB scan, and then click Scan CMDB.
  3. Add the identified custom attributes to the Base Element object (See substeps below)
  4. Click Verify Changes
  5. Migrate data to CMDB 2.0, and then click Migrate Data.
  6. Switch to CMDB 2.0 and click Switch to CMDB 2.0.
  7. Click Delete CMDB 1.0 data and Delete the CMDB 1.0 data

*To add custom attributes automatically, perform the following actions:
1.    Navigate to Setup > Security Controls > Remote Site Settings.
2.    Click New Remote Site.
3.    In the Remote Site Name field, enter a name.
4.    In the Remote Site URL field, enter the URL of your BMC Remedyforce application before /apex.
For example, enter https://BMCServiceDesk.na7.visual.force.com.
5.    Navigate back to the CMDB 2.0 Upgrade page (Remedyforce Administration > Application Settings > CMDB 2.0 Upgrade).
6.    Click Step 2. Add the identified custom attributes to the Base Element object and then click Add Automatically.
7.    Select the check boxes for the fields that you want to add to the Base Element object.
8.    Click Add Selected Fields to Base Element.

For more detailed information visit
https://docs.bmc.com/docs/display/public/REMF/Upgrading+to+CMDB+2.0
BMC Helix Remedyforce Service Desk
BMC Helix Remedyforce Service Desk
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