BMC Helix ITSM - Not Able to Update People Profile from People Management Console for Bundled License

Knowledge Article

Article Number

000348798

Old Article Number

000168669

Article Type

Solutions to a Product Problem

Title

BMC Helix ITSM - Not Able to Update People Profile from People Management Console for Bundled License

Summary

Not able to update people profile from People Management console for Bundled License user.

Product

Remedy IT Service Management Suite

Component

Applies to

All version from 18.05

Problem

Reproducible in 18.05,18.08, 19.02, 20.x, 21.x, 22.x.23.x

STEPS TO REPRODUCE:
> Create any people profile with bundled license.
>Applications->Administration Console->Application Administration Console->Custom Configuration->Foundation
> Click on People-> People Management console.
> Select the people profile which you have created for bundled license user.
> Select on Quick Actions->People Update
> Provide Job title & Organization & Location information.
> Click on Perform Upgrade.
> Click on Yes for the pop up

.ACTUAL RESULTS:
Selection data type requires a selection definition. :Field ID - CTM:LoadPeople <109> (ARERR 408)

EXPECTED RESULTS:
Should be successfully update the people record.

Cause

As design

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

We are not supporting bundled licensing in the People Management Console so this is working as designed.
Information is updated in the relevant BMC docs. Unfortunately, update of license type to bulk cannot be done in the People Management Console, documentation link is below, please see the section:
Quick Actions
From this menu, select People Update to open the Update People area. From there, you perform the People record updates.
Important: The People Management Console does not support the Bundled license option while updating people records using the License Type field.
Making bulk updates to people records.

https://docs.bmc.com/docs/itsm233/making-bulk-updates-to-people-records-1259185824.html

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