Control-M/Server is displaying the email notification was performed successfully:
15:01:11 09/09/2019 EMAIL TO email_account@domain PERFORMED 5140
but emails are not being received and when enabling debug in java for email, the p_ctmce*.out logs show error like this
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Wed Sep 18 15:49:01 PYT 2019: Setting levels of logger 'com.bmc.ctms.infra.SendMail' to: memory=FINER, file=INFO
javax.mail.internet.AddressException: Local address contains control or whitespace in string ``'' at javax.mail.internet.InternetAddress.checkAddress(InternetAddress.java:1213)
at javax.mail.internet.InternetAddress.parse(InternetAddress.java:1091)
at javax.mail.internet.InternetAddress.parse(InternetAddress.java:633)
at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:111)
at com.bmc.ctmem.JavaMailWrapper.SendMail(JavaMailWrapper.java:312)
at com.bmc.ctms.infra.SendMail.send(SendMail.java:46)
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Control-M/Server is not sending emails via Java and U_CTMMAIL logs in the proclog directory show errors like the following:
0911 06:13:50.074 U_CTMMAIL64619334: CM_IPC_ce_command: CM_IPC_ce_command: CE request [send "<CTM HOME>/ctm_server/tmp/50S7ma.50S7ma.64619334" "<CTM HOME>/ctm_server/
tmp/50S7mb.50S7mb.64619334" "<CTM HOME>/ctm_server/tmp/NS_5701645697037898118.txt"] failed. rc = 30
When enabling debug in java for email, the p_ctmce*.out log file will show java errors like below:
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[Fatal Error] :1:2053: An invalid XML character (Unicode: 0x16) was found in the element content of the document.
com.sun.mail.smtp.SMTPSendFailedException: [EOF]
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2108)
at com.sun.mail.smtp.SMTPTransport.data(SMTPTransport.java:1876)
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
java.net.SocketException: Invalid argument
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:2157)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:2144)
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To enable debug in java for email to gather more details, do the following:
1. On Control-M/Server, edit the file <CTM HOME>/ctm_server/data/mail.properties.default by removing the comment symbol in line:
mail.debug=true
2. Rename file mail.properties.default to mail.properties
3. Then run command "dbglvl CE 4 0"
4 Run command : "dbglvl TR 4 0"
5. Duplicate the email failure and in the ctm_server/proclog directory look for a file p_ctmce*.out , TRxxx files and search for the above errors
6. Disable debug by reverting the changes in step 1 and 2, and run the command dbglvl ALL 0 0 |