Discovery: Failed to access Win32_NetworkAdapter : Failed to retrieve batch of results : 0x80041004 : Provider Failure

Knowledge Article

Article Number

000358577

Old Article Number

000143183

Article Type

Solutions to a Product Problem

Title

Discovery: Failed to access Win32_NetworkAdapter : Failed to retrieve batch of results : 0x80041004 : Provider Failure

Summary

Failed to access Win32_NetworkAdapter : Failed to retrieve batch of results : 0x80041004 : Provider Failure

Product

BMC Discovery

Component

BMC Discovery

Applies to

BMC Discovery

Problem

WMI discovery fails on a few Windows servers with error "Failed to access Win32_NetworkAdapter : Failed to retrieve batch of results : 0x80041004 : Provider Failure"

Cause

WMI issue on target device

Solution

ROOT CAUSE :

This error means something went wrong with WMI on the target machine

SOLUTION 1:

Restart the Windows Management Instrumentation (WMI) Service on the target machine and try again

SOLUTION 2:
Corrupt WMI Repository on the target device.

To confirm this:
1. open cmd as an administrator on the target machine
2. run the following commend to confirm the issue

winmgmt /verifyrepository

If the response is "Repository is inconsistent" it confirms the issue.

3. Refer to this Microsoft blog post:

https://techcommunity.microsoft.com/t5/Ask-The-Performance-Team/WMI-Missing-or-Failing-WMI-Providers-or-Invalid-WMI-Class/ba-p/375485

4. Follow the instructions in the section "Scenario 3: WMI Provider Load Failure".

Attachment(s):