Knowledge Article
Remedy ITSM - Getting error The selected Change Requestor's Support Group is invalid. Reselect the group using the filed menu. (ARERR 1441151) while changing status from cancelled to draft
Getting error The selected Change Requestor's Support Group is invalid. Reselect the group using the filed menu. (ARERR 1441151) while changing status from cancelled to draft
Remedy IT Service Management Suite
Remedy Change Management Application
ITSM Change Management 9.1.00
When trying to save a Change Request user is receiving the error: "The selected Change Requestor's Support Group is invalid. Reselect the group using the filed menu. (ARERR 1441151)" on changing change status from cancelled to draft. |
Wrong data
Usage issue
Usage issue
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. The error is triggered by Filter CHG:CRQ:ValidateRqstGrp_151, this is responsible for throwing message "The selected Change Requestor's Support Group is invalid. Reselect the group using the filed menu. (ARERR 1441151)" . The Filter can be triggered because there is wrong data in Support Group or User profile. The Filter can be triggered because you have wrong selection from the Support Group menu selection. The Filter can be triggered because Support Group/User profile is offline. In this case we have pulled AR report on this specific change and noticed that Support Group is set to offline status on CTM:Support Group form which is why we were facing this issue. In order to fix the problem, update the old support group with any other active support group in fields Support Group ID 2 and Support Group Name2 using DB or Data Import tool and then try to move the change request from Cancelled to Draft. e.g. from CTM:Support Group form: |
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