The following steps can be used to resolve this issue:
On Unix/Linux:
- mv $CONTROLM/cm/AP/data/DATABASE/ctmdbcerts $CONTROLM/cm/AP/data/DATABASE/ctmdbcerts.old
- cp $CONTROLM/JRE/lib/security/cacerts $CONTROLM/cm/AP/data/DATABASE/ctmdbcerts
- $CONTROLM/JRE/bin/keytool -storepasswd -new ctmdb123 -keystore $CONTROLM/cm/AP/data/DATABASE/ctmdbcerts -storepass changeit
- Import any previously imported CA certificates using the import_certificate script:
cd $CONTROLM/cm/AP/exe/
./import_certificate.sh "CA-Alias" "CA-cert" - Restart the AP container: $CONTROLM/cm/AP/exe/apmanager stop
On Windows:
- Rename the file "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\ctmdbcerts" to "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\ctmdbcerts.old"
- Copy the file "C:\Program Files\BMC Software\Default\JRE\lib\security\cacerts" and place it the directory "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE"
- Rename the file "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\cacerts" to "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\ctmdbcerts"
- Run the command: "C:\Program Files\BMC Software\Default\JRE\bin\keytool" -storepasswd -new ctmdb123 -keystore "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\ctmdbcerts" -storepass changeit
- Note: If receiving an error on this step try the follow alternate syntax: "C:\Program Files\BMC Software\Default\JRE\bin\keytool" -storepasswd -new ctmdb123 -keystore "C:\Program Files\BMC Software\Default\CM\AP\data\DATABASE\ctmdbcerts"
- When prompted for the Keystore password, type changeit and then press enter
- Import any previously imported CA certificates using the script: "C:\Program Files\BMC Software\Default\CM\AP\exe\import_certificate.bat" "CA-Alias" "CA-cert"
- Restart the AP container: "C:\Program Files\BMC Software\Default\CM\AP\exe\apmanager" stop
Note: If the authentication method is set to basic in the Application Integrator job definition, ensure to mark the field "Use preemptive authentication" to succeed in the login phase