BMC CMDB Suite - Atrium Integrator - Spoon Client Missing CMDB Steps or Receiving Error Messages (INCLUDES VIDEO)

Knowledge Article

Article Number

000366366

Old Article Number

000164242

Article Type

Solutions to a Product Problem

Title

BMC CMDB Suite - Atrium Integrator - Spoon Client Missing CMDB Steps or Receiving Error Messages (INCLUDES VIDEO)

Summary

What to do when opening/running transformations there are errors related to CMDB steps, for example:
Error creating dialog
Unable to create a dialog for step com.bmc.atrium.ngie.cmdbinput.CMDBInputDialog
/org/ai/cmdb/utils/CMDBUtils

Steps to install Spoon client.

Product

BMC CMDB Suite

Component

BMC CMDB 20.02

Applies to

BMC AtriumCore CMDB 20.02 and upwards

Problem

After installing the AR Spoon client software, the following error message is given for all CMDB steps when trying to use them or opening the transformation containing them:

Error creating dialog
Unable to create a dialog for step com.bmc.atrium.ngie.cmdbinput.CMDBInputDialog
/org/ai/cmdb/utils/CMDBUtils
[OK]

Atrium Integrator client install issue

Cause

Missing sequence in Atrium Integrator Spoon client installation. Either AI Server or AI Client installation is missing.

Solution

During troubleshooting, we find that the BMC AR Client Suite Developer Windows 20.02 Kit is installed
and includes Spoon, so it is perceived that the Atrium Integrator spoon client install is complete.

However, this is not the case. As the full Atrium Integrator server comprises components from the following
three core installation systems:

- AR Server
- CMDB
- Atrium Integrator

Similarly, we have an installation sequence for the Spoon client as well:
1.) AR Server Client Suite. (In this case BMC AR Client Suite Developer Windows 20.02 Kit).
2.) Atrium Integrator Client.

Once both installations have completed, the Atrium Integrator spoon client is fully installed.

See Also: BEST FAQ on BMC CMDB Suite - Atrium Integrator

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