TrueSight Infrastructure Management (TSIM) High Availability(HA) stops with an Error " Error parsing HTTP port"

Knowledge Article

Article Number

000379041

Old Article Number

Article Type

Solutions to a Product Problem

Title

TrueSight Infrastructure Management (TSIM) High Availability(HA) stops with an Error " Error parsing HTTP port"

Summary

Product

TrueSight Infrastructure Management

Component

TSIM Application Server

Applies to

11.3.04 HF3

Problem

TrueSight Infrastructure Management (TSIM) HA stops with an Error " Error parsing HTTP port" after disabling the http port 8080 and enabled https port 8443.

Log File : BPPM_SERVER_HOME/pw/pronto/logs/ServerComponentAvailability.log

INFO  02/14 12:43:27 ServerComponentAvailability [HA-ServerComponentsAvailability-Monitor] 600002 isListeningOnPort: Socket connection failed with host 127.0.0.1 and http port 8080

ERROR 02/14 12:44:28 ServerComponentAvailability [HA-ServerComponentsAvailability-Monitor] isListeningOnPort : Exception while establishing socket connection.

java.net.ConnectException: Connection refused (Connection refused)

ERROR 02/16 11:20:29 ServerComponentAvailability [HA-ServerComponentsAvailability-Monitor] Error parsing HTTP port. java.lang.NumberFormatException: null at java.lang.Integer.parseInt(Integer.java:542) at java.lang.Integer.parseInt(Integer.java:615) at com.proactivenet.ha.runtime.ServerComponentsAvailabilityMonitor.isHttpdAvailable(ServerComponentsAvailabilityMonitor.java:578) at com.proactivenet.ha.runtime.ServerComponentsAvailabilityMonitor.run(ServerComponentsAvailabilityMonitor.java:777) at java.lang.Thread.run(Thread.java:748) 
INFO 02/16 11:20:29 ServerComponentAvailability [HA-ServerComponentsAvailability-Monitor] 600002 Httpd process is unavailable for 7 times. 
INFO 02/16 11:20:29 ServerComponentAvailability [HA-ServerComponentsAvailability-Monitor] 600002 Httpd process is unavailable for 7 times. Recovery action: Restarting the TrueSight Infrastructure Management application

Below were the port set in pw/pronto/conf/ha.conf:

pronet.master.server.port.https=8443
pronet.master.server.port.http=8080

Commented http port in httpd.conf

#Listen 8080

httpd-ssl..conf has 8443 port in listen mode

Listen 8443

Cause

Defect #DRTSA-554

Solution

Workaround:
1. Stop TSIM primary.
2. Add below properties in the pronet.conf ($BPPM_SERVER_HOME/pw/custom/conf/pronet.conf)

webserver.apache.port.http=8080
webserver.apache.port.https=8443

3. Start TSIM Primary
4. Verify using command "pw lic list"
5. Perform the Cell sync, refer below doc "Cell database out of sync" and its resolution.
https://docs.bmc.com/docs/display/TSIM113/Troubleshooting+problems+with+Infrastructure+Management+high+availability
6. Stop TSIM Secondary
7. Add below properties in the pronet.conf ($BPPM_SERVER_HOME/pw/custom/conf/pronet.conf )

webserver.apache.port.http=8080
webserver.apache.port.https=8443

8. Start Secondary TSIM and verified using command "pw lic list"
9. Confirm the HA status using the command "pw ha status"

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