1 - The update date depends on the data center and the environment production or non-production.
See Release notes and notices and Recent updates for more information.
2 - The schedule is announced by email to Customer contact lists. Please be sure expected contact information is part of this list in order to receive the email.
See Customer contact lists and BMC Helix Notification policy
3 - Please find here after an email example:
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BMC Helix SaaS Operations – Service Update
ITOM and Common Services Release
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A service update to provide you with the latest patches and enhancements for your BMC Helix IT Operations Management and Common Services is on its way!
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In a few days, the BMC SaaS Operations Team will perform a service update to bring you onto the latest 25.1.01 version for your BMC Helix IT Operations Management and Common services.
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When is this happening?
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Please see the details in the chart below.
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Schedule (All times in UTC – 24-hour clock):
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Date
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Timings
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Environment
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March 21, 2025
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4:30 to 8:30
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Non-production
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April 13, 2025
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4:30 to 8:30
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Production
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Can I use my Helix ITOM services during my update?
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During this update, you can continue to use your BMC Helix Operations Management services as usual.
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What BMC Helix Operations Management services are scheduled to be updated?
BMC Helix Operations Management services:
BMC Helix Operations Management
BMC Helix Log Analytics
BMC Helix Intelligent Automation
BMC Helix AIOps
BMC Helix Intelligent Integrations
BMC Helix Continuous Optimization
BMC Helix Discovery (inclusive of TKU updates)
BMC Helix Automation Console
Common services with BMC Helix Service Management:
BMC Helix Dashboards
BMC Helix Portal
BMC Helix Single Sign-On
BMC HelixGPT
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Looking for information on your service update?
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Please refer to the general BMC Helix IT Service Management Service Update documentation along with the Enhancements and Patches Notes for the mentioned BMC Helix subscription services. BMC aims to publish release notes 2-3 weeks leading up to the latest release.
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Questions?
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Please reach out to Support Central > Case Management to create a New Case to address any concerns.
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Best Regards,
BMC Helix SaaS Operations Team
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Need Help?
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You are receiving this email because you are a designated BMC Cloud communications contact for your company. If you wish to change your company's contacts for such emails, please contact your Business Relationship Manager.
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