BMC Helix Digital Workplace Advanced - Direct Access URL for SRM Request in DWP

Knowledge Article

Article Number

000423436

Old Article Number

Article Type

Solutions to a Product Problem

Title

BMC Helix Digital Workplace Advanced - Direct Access URL for SRM Request in DWP

Summary

BMC Helix Digital Workplace Advanced - Direct Access URL for SRM Request in DWP

Product

BMC Helix Digital Workplace Advanced OnPrem

Component

BMC Digital Workplace Basic

Applies to

Problem

Direct Access URL for Request in DWP for the SRM Request

Cause

Solution

/dwp/rest/share?resourceId=<service-request-instance-id>&resourceType=SERVICE_REQUEST&providerSourceName=srm

<service-request-instance-id> is the value of field InstanceId(179) on SRM:Request form in Remedy SRM.

See the below screenshot how to know <service-request-instance-id>

Attachment(s):