How can customers enable or get the assistant.log in SaaS environments for HelixGPT?

Customers can visit:

https://technicalservice-is.onbmc.com/api/rx/application/chat/helixgpt/logs/file  

The log will be downloaded in a JSON file and will be JSON wrapped but the contents of the log will be there. helixgpt_logs.json file will be generated

log snippet format

If customers are experiencing unexpected behaviors in certain SRs customers can leverage the use of LangSmith for tracing the LLM calls.