BMC Helix Remedyforce : Is it possible to remove the Change Owner button in the Incident Console?

BMC Helix Remedyforce : Is it possible to remove the Change Owner button in the Incident Console?

Knowledge Article

Article Number

000432337

Old Article Number

Article Type

FAQ/Procedural

Title

BMC Helix Remedyforce : Is it possible to remove the Change Owner button in the Incident Console?

Summary

Is it possible to remove the Change Owner button in the Incident Console?

Product

BMC Helix Remedyforce Service Desk

Component

Applies to

Question

Is it possible to remove the Change Owner button in the Incident Console?

Answer

Regarding controlling the visibility of drop-down button 'Change Owner' in the Remedyforce Console list view.
This shown by default to all the Remedyforce Console modules except Service Outages.
If an administrator of the org wants to restrict changing ownership of the records then this can be done using record level sharing.
Staff users with read or create permissions should not be able to change the owner of the records.

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