Many customers need to generate trace level logs in Track-It! 20.xx to troubleshoot issues. This article will guide you on how to enable trace level logs.

Follow the steps below to enable the trace level log in Track-It! 20.xx application server.

1. Navigate to the Log Configuration Utility

• On the Track-It! application server, open File Explorer and go to the following directory:

  C:\Program Files (x86)\BMC\Track-It!\Tools

2. Open the Log Configuration Tool

• In the folder, locate and double-click on the file named LogConfig.exe to open the Track-It! Log Configuration tool.

3. Once the Log Configuration window opens, you will see multiple log level settings for various modules and components of Track-It!

4. Enable Trace logging for (e.g. Service Management and Service Desk module) and apply the changes.

5. Replicate the issue and collect the most recent updated logs from below location on Server:

<Track-It!installation Drive>\Program Files (x86)\BMC\Track-It!\Logs

Notes:

• Keeping the logs in Trace mode for long durations can lead to oversized log files and potential performance issues.
• The default log level is typically set to Error for most components. If you are troubleshooting specific issues, only switch to Trace temporarily, then revert to the default setting.

Many customers enable trace logging in Track-It! 20.xx to troubleshoot issues but forget to disable it, resulting in large log files and potential performance degradation. Below article will guide you on how to set the logs back to default after enabling trace logging.

Track-It! 20.xx: How to Set Traced Logs Back to Default https://bmcapps.my.site.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA3Kj0000000nKpKAI&type=FAQ