BMC Helix ITSM - On Smart IT Ticket Console, how to add additional column which will show customer contact full name

Knowledge Article

Article Number

000434570

Old Article Number

Article Type

Solutions to a Product Problem

Title

BMC Helix ITSM - On Smart IT Ticket Console, how to add additional column which will show customer contact full name

Summary

On Smart IT Ticket Console, how to add additional column which will show customer contact full name

Product

BMC Helix ITSM

Component

Remedy with Smart IT / PV

Applies to

21.x, 22.x, 23.x

Problem

On Smart IT Ticket Console, how to add additional column which will show customer contact full name?

Cause

Configuration required from IS Console

Solution

Note:

You cannot edit the default view used by Smart IT Ticket Console as its not editable
You need to create a copy of the view and use that for the custom view

custom ticket view.png

Attachment(s):