In Saas how to enable the server side logs to gather details to resolve an issue.
BMC Helix ITSM
Troubleshooting ITSM use cases and errors.
BMC Helix ITSM
Troubleshooting ITSM use cases and errors.
How to enable the server side logging for the POD's in Helix SaaS.
To enable logs for server group
Navigate to Applications > AR System Server Group Administration> Server Group Logs Management. The Server Group Logs Management form opens.
(Optional) Select either Server or Template to load the required settings.
Select either of the following options for Apply to:
All Servers
Server
Server List
To enable the log for a specific component, select Enable Log and switch the Apply Setting toggle to green.
Enter either the file name or the file name with the relative path where the logs are recorded. You must enter the file name with extension. In the folder you specified (test). However, if you enter only the log file name (api.log), the log file is created directly in the default log location.
NOTE: Disable all logging after reproducing the use case you are troubleshooting as the logs grow quickly and are verbose.