Best answers and resolutions to the most common questions on Proactive Service Resolution (PSR) in BMC Helix Intelligent Automation.
Q: What is Proactive Service Resolution or PSR?
A: See Overview of Proactive Service Resolution
Q: How to successfully configure PSR?
A: See Configuring Proactive Service Resolution for incidents in BMC Helix ITSM
26 minute Webinar: ITOM - Proactive Service Resolution For Automatic Incident Management
Q: Is it possible to setup multiple trigger conditions when using the PSR integration to integrate ITSM integration with BHOM?
A: See Is it possible to setup multiple trigger conditions when using the PSR integration to integrate ITSM integration with BHOM?
Q: How to enable Incident noise reduction in PSR?
A: See How to enable Incident noise reduction
Q: How to delete the history of policy runs?
A: See To delete policy runs history
Q: What to do when PSR is not generating any incidents at IT Service Management (ITSM) end?
A: See Proactive Service Resolution (PSR) is not generating any incidents at IT Service Management (ITSM) end?
Q: How to troubleshoot when Automation Policy Runs under History on IA Console fails with an error [{"messageType":"ERROR","messageText":"Value does not fall within the limits specified" ?
A: See Automation Policy Runs under History on Intelligent Automation Console fails with an error [{"messageType":"ERROR","messageText":"Value does not fall within the limits specified
Q. How to troubleshoot an "Error registering webhook" error when saving the PSR solution?
A: See 'Error registering webhook.' when saving Proactive Service Resolution (PSR) Solution
Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them. This BEST FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.
Current as of BMC Helix Intelligent Automation Version 25.3 and October 9th, 2025