Best answers and resolutions to the most common questions on Proactive Service Resolution (PSR) in BMC Helix Intelligent Automation.

Q: What is Proactive Service Resolution or PSR?
A: See,  Overview of Proactive Service Resolution
           
Q:  How to successfully configure PSR?
A:  See,  Configuring Proactive Service Resolution for incidents in BMC Helix ITSM
              26 minute  Webinar: ITOM - Proactive Service Resolution For Automatic Incident Management

Q: How to update 'Define trigger condition' in setting up Proactive Service Resolution (PSR)?
A: See,  How to update 'Define trigger condition' in setting up Proactive Service Resolution (PSR)

Q: How to enable Incident noise reduction in PSR?
A: See,  How to enable Incident noise reduction

Q: What to do when PSR is not generating any incidents at IT Service Management (ITSM) end?
A: See,  Proactive Service Resolution (PSR) is not generating any incidents at IT Service Management (ITSM) end?

Q: How to troubleshoot when Automation Policy Runs under History on IA Console fails with an error [{"messageType":"ERROR","messageText":"Value does not fall within the limits specified" ?
A: See,  Automation Policy Runs under History on Intelligent Automation Console fails with an error [{"messageType":"ERROR","messageText":"Value does not fall within the limits specified



Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them.  This BEST FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.

Current as of BMC Helix Intelligent Automation Version 24.3.02  and August 16th, 2024